Call Centre Consultant Learnership Programme 2022 At G4S 193 views

Are you currently unemployed and a resident of Midrand? G4S invites suitable individuals to apply for Call Centre Consultant Learnership Programme 2022. G4S Learnerships is available for Grade 12 candidates, to gain skills, knowledge and level of experience in the relevant fields. If you are looking for Call Centre Consultant Careers / Call Centre Consultant Vacancies, you have come to the right place. You can read the full details about Call Centre Consultant Jobs 2022 is mentioned below.

G4S: Call Centre Consultant Learnership Programme 2022

Company: G4S
Location: Midrand, South Africa
Closing Date: 31 December 2021

G4S Cash Deposita has a learnership opportunity within our  Call Centre Consultant based at our operations in Midrand. Reporting to the National Customer Support Manager, the Call Centre Consultant learner will be learning how to deal with client queries and compiling client reports.

 

Responsibilities:

  • Distinguish what the client’s query is.
  • Resolved queries telephonically – Self resolved
  • The reference number must be created for all inbound and outbound calls – Google sheets
  • Proper greeting- must give the client your name, company name.
  • Email or Call the respective branch for information
  • Get back to the client with proper feedback.
  • The average seconds that the agent took to answer the phone
  • Answering calls within 10 seconds
  • Agent send reports on time
  • Always meets deadlines
  • Never late for work
  • Emails/contacts branches for missing information
  • Reports completed on Google sheets
  • Client info updated on Google Sheets
  • Loading of G4S online profiles
  • Perform any ad hoc duty that may be assigned to you by Management from time to time
  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management

 

Requirements:

  • Grade 12 or NQ4 with a minimum pass rate of 50%
  • The candidate should not currently be registered as a full-time student at a tertiary institution

Competencies:

  • The successful incumbent must show characteristics of a self-starter and is able to exercise sound judgement in the pursuit of the achievement of the goals of the call centre.
  • The incumbent will be expected to be results driven and to live the values of the organisation

 

How to Apply?

Click Here to Apply Online

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