Customer Sales & Support Representative Jobs At SANDVIK
For more than 150 years, Sandvik has remained committed to developing the most advanced engineering solutions. From the first steel products to today’s comprehensive equipment ranges, we’ve always …
The purpose of this role is to actively promote/sell parts, tools and service to support customers in alignment with their needs as well as provide priority support to ensure minimal machine downtime by resolving resolve Machine Emergency issues quickly and efficiently.
Duties and Responsibilities
Answer calls within the prescribed service level and assist customer with product information, resolve their queries in alignment with Sandvik processes and procedures.
Actively promote or sell parts and service to support customers with their needs including cold calling activity for customer retention and market share growth.
Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.
Process customer orders timeously, expedite and follow through up to delivery.
Maintain high level of proactive call and follow up activity and produce high level of output to reach sales targets.
Provide backorder reports to customers and resolve system or order issues as and when picked to allow customer to plan production and maintenance ahead.
Report and escalates customer criticality 1 orders/enquiries to logistics and technical solutions providers and keep customer informed of progress.
Qualification and Other Experience
Matric / equivalent qualification (NQF Level 4)
Computer literacy – Must have skills in word processing MSWord, Excel.
Language – must be able to speak, read and write English to be able to communicate effectively with clients and other relevant stakeholders and to undertake self-initiated correspondence.
Knowledge of the processes, tools and techniques for selling goods and services over electronic channels
Excellent written and verbal communication skills both face to face and electronic
How to Apply
Location: Kempton Park
Deadline: 28 December 2021
- Salary Offer 0000 USD 0000 Month
- Address Kempton Park, Gauteng, South Africa