Think Ahead Graduate Programme 2021 / 2022: Technical Support Jobs 513 views

Think Ahead invites unemployed candidates to apply for Latest Technical Support Graduate Programme 2021 / 2022 available in Sandton, Gauteng, South Africa. The Think Ahead always provide better job opportunities for talented and hard working candidates, now the company has come up with Technical Support Jobs 2021, you should take full advantage by joining the Think Ahead Careers 2021 or Think Ahead Jobs 2021 If you are interested to do work with Think Ahead, you should apply for the Technical Support Internship Jobs 2021. The details of Think Ahead Vacancies 2021 is provided in the section below.

Think Ahead: Technical Support Graduate Opportunity 2021-2022

Company : Think Ahead
Location : Sandton, South Africa

The Technical Solutions Support person at Think Ahead will be responsible for providing support and troubleshooting expertise to institutional customers. You will also assist in the set up and deployment of hardware, liaise with internal team on procurement and issuing of software licenses, as well as monitor first line support requirements for the business. Together with systems admin engineers and third party service providers, the successful candidate will be expected to provide infrastructure and support to external and internal clients, whilst working within expected turn around time on requests.

 

Responsibilities

  • Ensure systems reliability and customer SLA’s are met.
  • Support the school Mobile Device Management (MDM) IT infrastructure.
  • Manage day to day operations in regard to web tickets and ensuring all clients are responded to within expected turn around time.
  • Manage and achieve full value of IT assets.
  • Manage relationships with clients. Measure and maintain relevant SLA metrics.
  • Report on the health of the environment, identify risk and improvement areas, plan and implement changes to benefit the company and mitigate and reduce risk.
  • Provide technical expertise to strategic, tactical and operations initiatives.
  • Keep abreast of latest technology trends and opportunities, with the intention of benefiting the company.
  • Interface with Business Unit managers to provide reporting and advise on their objectives.
  • Troubleshoot any infrastructure issues.
  • Manage turn around times within service level agreement expectations.

 

Requirements

  • Matric and tertiary qualification required
  • An ability to understand customer issues and respond accordingly
  • A customer centric approach Experience in general hardware and software applications

Competencies:

  • Strong time management skills
  • Good communication skills
  • Own transport required

 

How to Apply

Candidates who meet the minimum requirement, should apply for the Technical Support Graduate Programme 2021 / 2022 by going through the official site of Think Ahead. The Think Ahead Jobs and Careers mostly remain available in South Africa, so you should not miss the Technical Support Vacancies 2021 / 2022 available in Sandton, Gauteng, South Africa.

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